FAQ

Q: Do I have to be a member to use the Club?

A: No. Several of our services are available to the public, including The Sanctuary Spa, The Shop, and our café. Guests visiting the Club are also welcome to use the Children’s Center (for ages 6 weeks - 5 years) and KidSpace (ages 6 - 12), however, additional fees will apply. In order to properly accommodate our youngest visitors, advance reservations are required for the Children’s Center.

You must become a member to use all other areas of the Club.

Q: Can I bring guests to the Club?

A: Yes. Guests may use the Club only when accompanied by a member. They must register at the Sports Desk each time they visit. A guest fee will also be charged each time a guest uses the Club, regardless of the guest’s age or length of visit. Fees for child care and/or additional programs may apply. Each guest is limited to a maximum of 2 visits per month.

Please note: PAC requires all guests to complete a Guest Liability Waiver at the time of check-in. Club members are responsible for their guests’ conduct and appropriateness of attire. The Club reserves the right to limit the number of guests a member may bring in and to adjust guest fees at any time.

Q: Can my children come to the Club as guests?

A: Yes. Club members with children under the age of 6 may bring them to the Club free of charge. However, fees for child care and/or other children’s programs may apply. PAC members with children over the age of 6 years old, who are not included as part of their parents’ membership, will be charged the prevailing guest fee. Guest fees also apply to children of non-members.

Q: What are the different membership options at PAC?

A: PAC offers several types of membership designed especially for individuals, couples, and families. For complete information, visit our Membership Options page.

Q: Does my membership include access to other clubs?

A: By upgrading to Club West, our premier-level membership, you’ll have access to all nine clubs in the Western Athletic Clubs family.

PAC members also receive reciprocal guest privileges at thousands of clubs worldwide through IHRSA, the International Health, Racquet and Sportsclub Association. For more information, visit our Reciprocal Clubs page.

Q: Is my initiation fee refundable?

A: New members have 20 days from their join date to receive a full refund on their initiation fee. After this 20-day period, initiation fees are not refundable.

Q: Is my membership transferable?

A: Club memberships are not transferable to another individual. However, you may transfer your Club membership to another Western Athletic Clubs facility. If you are interested in transferring your membership, please contact a membership representative.

Q: How do I cancel my membership?

A: In order to cancel your membership, the Club requires 30 days’ prior written notice. You must complete and sign a membership resignation form, surrender all membership cards, rental locker keys, and pay any outstanding account balance. Your resignation will not be effective until 1) the 30-day notice period expires and 2) the Club receives the signed and completed membership resignation form, all membership cards, and required payments. After the effective date of your resignation, you will not be subject to any further dues.

You may pick up a membership resignation form in the Business Office. Once you’ve completed this form, please keep a copy for your records and give the original to us. You can drop it off at the Business Office, mail or fax it to us.

Q: Can I temporarily suspend my membership?

A: If you will be away from the San Diego area for three months or more, or are unable to use the Club because of prolonged illness or injury, you may apply for a Leave of Absence. You must complete a Leave of Absence request form and accompany your request with your membership card and full payment of your account balance. Dues for members on an approved Leave of Absence are reduced to one-third of the prevailing dues for the applicable membership classification.

You may pick up a Leave of Absence request form from the Business Office. Once you’ve completed this form, please keep a copy for your records and submit the original to the Business Office.

Q: When is my payment due?

A: Payment is due on or before the 16th day of every month to avoid late fees.

Q: Where can I send payments?

A: You may drop off payments at the Sports Desk, Family Desk, or Business Office. You may also mail your payment directly to the Club. Our address is 12000 Carmel Country Road, San Diego, CA 92130. We recommend that you use the envelope accompanying your statement and write your membership number on your check.

Q: Can I pay my bill automatically each month?

A: Yes. Through EFT (electronic funds transfer) you may automatically deduct payments from your checking or savings account. You will still receive a monthly statement itemizing your monthly charges. To sign up for EFT, contact the Business Office at 858.509.9044. Or download our EFT form. Complete it and return your signed form, along with a voided check, to the Business Office.

Q: Can I pay my bill with a credit card?

A: Yes, on a per-month basis. Credit cards cannot be automatically billed each month. Authorization is required each time the credit card is charged. You may make credit card payments at the Sports Desk, Family Desk, or Business Office.

Q: What is the billing cycle for membership dues?

A: Statements are sent to members on a monthly basis and reflect the next month’s dues and past month’s payments and charges.

Q: Where can I use my cell phone at the Club?

A: Cell phones may be used only in the Club lobby, café, and outdoor areas.

Q: At what age can my child use the Fitness Center?

A: Children under 13 are not allowed in the Fitness Center. Once a child reaches the age of 13, he/she may use the Fitness Center unaccompanied by a parent, but only after completing a safety course with a member of our training staff. To schedule a complimentary safety training course, call the Fitness Department at 858.509.9933, ext. 221. Or send an e-mail to pftinfo@pacsandiego.com.

Q: At what age can my child use the Club without supervision?

A: At age 13, children who are included as part of their parents’ membership may use the Club without being accompanied by a parent or guardian. Parents, please make sure that your children are listed on your membership account before they come to the Club unattended.

Note: Children under the age of 13 must be accompanied by a parent or guardian at all times throughout the Club. Access to specific areas of the Club may be limited. Please refer to your member handbook to familiarize yourself with the Club’s children’s policy.